Work Experience

GENIO PRODUCT MANAGER

Genio / Remote / Leeds, United Kingdom / 2022-PRESENT

Scope: Platform ownership across admin, identity, purchasing and distribution, spanning multiple squads. Every other squad at Genio ships to market through infrastructure mine builds. Roadmap and trade-off decisions are taken to the leadership team directly. 

Genio (formerly Glean) is an accessibility-first EdTech company. Its note-taking software records and transcribes audio, bookmarking notes, images, and slides to the moment they happened. Used primarily by students with disabilities at UK and US universities, now expanding to all Higher Education students.

I own admin, identity (SSO), purchasing, and distribution across a multi-product platform. Every product Genio launches ships to market through the infrastructure my squad builds.

• Took Present, Genio's second product, from alpha to market — built the licence-key, subscription and mix-and-match purchasing infrastructure that unlocked North American sales. The playbook is now launching a third product.

• Admin Insights Dashboard, the most-requested admin feature in three years: 43% adoption in 6 weeks against a 10% target

• Built SSO from scratch with my squad, then led the self-serve migration of 96+ institutions onto it against a hard IT-mandated cutoff — turning months of projected support workload into an automated flow

• Admin NPS from 63 to 81 in a single quarter

• Built the squad's research practice from scratch: standing panel of ~30 institutional admins, 20+ interviews, prototype tests with 97 participants

• Roadmap outcomes: 30% less time on routine tasks, 20% fewer support tickets, 15% lift in customer satisfaction

• Rated "Outstanding Impact" in the most recent review cycle

AI PRODUCT LAB — self-built products, 2024–present

I build and ship AI products solo, end to end. Eight are live.

• Not Quite British — free Life in the UK citizenship test prep with an adaptive AI tutor. 3,879 mock tests taken, 73% passing, against roughly 1 in 4 failing the real exam first time.

• ProductLens — website critique tool running on the Claude API in production, scoring sites for AI search readiness.

• Plus lifecycle, team-games and travel-discovery prototypes. See all eight →

UTAH.COM PRODUCT MANAGER

Deseret Digital Media / Salt Lake City, Utah / 2018-2022

Scope: Consumer travel marketplace at 10.8M page views (2021) and 245K active email subscribers. Owned the roadmap, the experimentation programme, and a client-facing monthly insights product that advertisers used to judge their spend.

Utah.com is a travel/tourism website that works with local lodging and tour groups to advertise contextually on the site. The majority of our traffic comes from organic search traffic with 10.8 million page views in 2021, 245k active email subscribers and generating over 821,000 leads.

• Owned the roadmap for a platform at 10.8M page views and 245K email subscribers, generating 821,000+ leads a year for tourism partners

• Built and owned a monthly interactive insights product for advertising clients — the report they used to judge their own spend

• Spearheaded a CMS and CRM platform transition and full site redesign with Simpleview, preserving organic traffic through the cutover

• Ran continuous experimentation across A/B testing, SEO, heat mapping and site speed, translating findings into roadmap priorities

MEDIA LIBRARY PRODUCT MANAGER

Office of the First Presidency / Salt Lake City, Utah / 2012-2018

Scope: Products across web, app and set-top box, localised into 37 languages. Ran international focus groups and usability testing across markets.

• Led the accessibility and SEO overhaul of 13,000+ English videos, adding captions and interactive transcripts

• Set product direction and strategy for content products in 37 languages across web, app and set-top box

• Ran focus groups and usability testing in Brazil, the Dominican Republic, Ghana and the Philippines

• Led a volunteer effort in Sweden: 75 people translating 180 video subtitles into 19 languages in 2 days

Side projects:

• Led a volunteer effort at an event in Sweden to have 75 people translate 180 video subtitles into 19 languages in 2 days.

• Organized and worked with focus groups and usability testing for a pilot product in Brazil, Dominican Republic, Ghana and The Philippines.

• Led an effort to shoot photos and gather stories from around the world of church members that have been used for the organization’s new style guide and the cover of many of its monthly magazines.

• Led an effort to enhance SEO and accessibility of all 13,000+ English videos on the Media Library by including video captions and interactive transcripts. 

WEB MEDIA ASSOCIATE PRODUCER

Office of the First Presidency / Salt Lake City, Utah / 2010-2012

• Assisted web producer in creating, organizing and managing Create.lds.org, launching platforms for increased user experience and crowdsourcing media efforts.

• Took the lead in marketing efforts for Create.lds.org via email newsletters and social media channels.

• Assisted team from ideation to execution in maintaining product backlog for Create.lds.org, including data and statistics compiling and reporting.

CREATIVE SERVICES ASSISTANT / GRAPHIC DESIGNER

Deseret Book HQ / Salt Lake City, Utah / 2009-2010

• Developed online and print marketing content for the Deseret Book website, marketing emails and their retail store. Continued to do freelance web design work for them on the side.

WEB MEDIA PRODUCER’S ASSISTANT

Office of the First Presidency / Salt Lake City, Utah / 2009-2010

• Worked with web producers on a variety of different projects including coordinating over 400 volunteers to QC 60,000 files, working with a custom CRM to upload content for a variety of websites, preparing metadata for web content and graphic design work.